Shipping policy

SHIPPING POLICY

Thank you for shopping at Fiore di Seta. This Shipping Policy explains 
how, when, and where we ship our products. By placing an order, you 
agree to the terms outlined below.

— PROCESSING TIME —

All orders are processed within 1-3 business days after payment 
confirmation. Orders placed on weekends or public holidays will be 
processed the next business day.

You will receive a confirmation email once your order has been 
processed, followed by a shipping notification email with tracking 
information once your order has been dispatched.

— SHIPPING DESTINATIONS AND DELIVERY TIMES —

We ship internationally to the following regions:

✦ United Kingdom: 15-30 business days
✦ Western Europe: 20-35 business days
   (Austria, Belgium, Denmark, Finland, France, Germany, Greece, 
   Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden)
✦ Eastern Europe: 25-45 business days
   (Poland, Bulgaria, Croatia, Czech Republic, Hungary, Romania, 
   Slovakia, Slovenia, Estonia, Latvia, Lithuania)
✦ United States: 20-40 business days

Delivery times are estimates and not guaranteed. Times may vary 
during peak seasons, public holidays, customs processing, or events 
outside our control.

— SHIPPING RATES —

✦ United Kingdom:
  • Standard Shipping: £3.99
  • Free Shipping on orders over £55

✦ Western Europe:
  • Standard Shipping: €3.99
  • Free Shipping on orders over €60

✦ Eastern Europe:
  • Standard Shipping: €5.99
  • Free Shipping on orders over €65.90

✦ United States:
  • Standard Shipping: $4.99
  • Free Shipping on orders over $75

— TRACKING YOUR ORDER —

A tracking number will be provided in your shipping confirmation 
email. Please allow 3-5 business days for the tracking information 
to update after dispatch.

If you do not receive a tracking email within 5 business days of 
your order confirmation, please check your spam folder or contact 
us at tempore000@gmail.com.

— CUSTOMS, DUTIES AND TAXES —

Fiore di Seta is not responsible for any customs fees, import duties, 
or taxes that may apply to your order. These charges, if any, are 
the buyer's responsibility and vary by country and product value.

We declare items at their accurate commercial value on shipping 
invoices. Most orders are not subject to additional customs fees, 
but we recommend checking your country's import regulations if you 
have concerns.

— ADDRESS ACCURACY —

It is the customer's responsibility to provide a complete and 
accurate shipping address at checkout. We are not responsible for 
orders shipped to incorrect addresses provided by the customer.

If a package is returned to us due to an incorrect address, the 
customer will be responsible for the cost of re-shipping. If a 
refund is requested instead, the original shipping cost will not 
be refunded.

— LOST OR DELAYED PACKAGES —

If your order has not arrived within the maximum estimated delivery 
time (30 days for UK, 35 for Western Europe, 45 for Eastern Europe, 
40 for US), please contact us at tempore000@gmail.com before opening 
a dispute.

We will:
- Investigate the issue with the shipping carrier
- Offer a replacement or full refund if the package is confirmed lost

— DAMAGED OR DEFECTIVE ITEMS —

If your order arrives damaged or defective, contact us within 7 days 
of delivery with clear photos showing:
- The damaged item
- The shipping label
- The original packaging

We will offer a replacement or refund at our discretion, depending 
on the situation.

— PO BOXES AND APO/FPO ADDRESSES —

We currently do not ship to PO Boxes, APO, or FPO addresses. Please 
provide a valid residential or business address at checkout.

— CONTACT —

For any questions about shipping, contact us at:

Email: tempore000@gmail.com
Country of operation: Brazil